Recent Water Damage Posts

What is Water Mitigation?

4/29/2020 (Permalink)

Two techs are setting up large mats to dry by use of hot air to remove moisture, to save the wood floors. Act now by calling in the SERVPRO professionals to mitigate damages & save your expensive hardwood floors by the use of specialty drying equipment.

Disasters can unexpectedly occur anyplace at any time. If you are searching online for a plumber, perhaps what you really need is a water restoration company. It can be comforting to know that you do not need to handle the property damaging situation alone because SERVPRO of West Covina is here to assist around the clock.

We understand that certain terminology and vocabulary we are accustomed to may be unfamiliar to some. Mitigation is a term used to describe one of the services SERVPRO offers when property damages have occurred. It denotes actions taken to help to lessen or eliminate risks caused by potential hazards or disasters. Our team is called in to mitigate or stop the damages from proceeding to get worse.  By intervening right away, our mitigation services are aimed to ease or alleviate the problem. Mitigation provides improvement to the situation and without it, the severity of damages continues to spread. FEMA explains mitigation as an effort to reduce the loss of... property by lessening the impact of disasters. Their same page also goes on to state that: for mitigation to be effective, ACTION MUST BE TAKEN NOW – before the next disaster – to reduce human and financial consequences later.

Here is what you can expect after contacting SERVPRO of West Covina: 

When you call our SERVPRO of West Covina franchise, whether you are calling during the early hours of the day or in the middle of the night, you can always expect to speak with a trained professional about the emergency you are experiencing. We never use an answering service because we understand that questions may arise after an accident and we want to help address all your concerns personally. Our phone lines stay available to emergency calls during weekends and holidays.

Quick Response - When a building has been damaged due to water damage, flooding or fire, the response time is an important factor in how costly restoration might be. Since SERVPRO of West Covina is always available to be reached, we will gather the necessary information by asking you a few questions, after which you can expect to hear back within the hour for a window time frame of when to expect our technicians.

Arrive Time - Our technicians can be on-site to begin the restoration process as soon as you are available to meet them. This fast response can make the difference if your property has suffered extensive damages. Water, fire and mold can result in building materials being adversely affected. By beginning the process quickly, it will result in less damage overall which ultimately will cost less money.

Inspection/Verbal Briefing - Once the damage restoration specialists have arrived, they can perform the onsite inspection and brief the principal parties on the extent of the damage. This verbal briefing will include recommendations based on the IICRC standards. This helps you determine whether to put the loss in as an insurance claim. Together we will determine the best course of action to moving forward.

Restore vs. ReplaceThe old way of handling water damages was to rip out all wet materials regardless of the bacteria levels present. But if the water source is classified as clean, restoring is a much-favored alternative. If the circumstances allow, SERVPRO will Dry-In-Place by extracting the flooded areas, placing drying equipment machinery, documentation, and checking moisture readings daily. This ensures proficiency and proof of work completed. National insurance companies recognize that millions of dollars are saved each year by choosing to restore using this method. This method not only speeds up the Water Mitigation process but also produces happy customers, which should be the goal of all service industry businesses.

Are you dealing with water damage, a leak or flooding in your West Covina home?

4/27/2020 (Permalink)

A SERVPRO water technician is helping this homeowner figure out how wet the floor is after this leak was discovered Do Not wait until mold is visible or the smell of bacteria has taken over your West Covina home, call now to schedule your VIRTUAL INSPECTION .

Mitigation Services Can Prevent Secondary Damages in Your SOCAL Home

We all face the risk of unexpected damages occurring at our properties. And, unfortunately many occur at the most inopportune times. Our focus at this very moment may be protecting ourselves from the coronavirus and ensuring some sort of steady income for our household. However, be aware of your surroundings so that if a leak occurs, instead of searching for a plumber, you can immediately get help from our professionally trained restoration experts . Understandably, during this pandemic though, some may fear inviting anyone to their home right now, even if it is for much needed help. Please note: if you are finding moisture, it is important not to wait because as bacteria multiplies, mold might begin to develop and ultimately both the damages and the cost of repairs may very well increase and rapidly. 

Typical causes of water damage to beware of:

  • Roof or ceiling leaks
  • Burst pipes from within walls
  • Leaks from water supply lines
  • Defective door, window or plumbing installation
  • Toilet, bath sink, shower/tub, kitchen sink, fridge or laundry appliance leaks
  • Dispersal or leaks from fire-sprinkler lines
  • Storm flooding
  • Toilet overflow
  • Sewage backup
  • Hot water heater tank leak or rupture

Sometimes leaks go undetected when they occur within a wall cavity or behind cabinets or furniture. Our SERVPRO technicians use specialty equipment to trace how far the water traveled to begin the dry out process and minimize damages. For burst pipes or flooded areas where enough water is present our SERVPRO technicians can extract all the standing water then place drying equipment until the structure is fully desiccated.

For your health and safety both for now and in the future, trust that SERVPRO of West Covina can help stop present damages from getting worse. Since we are all concerned about COVID-19, we are pleased to offer virtual inspections, for your convenience, call to schedule one today.

What to do when the water heater is leaking?

4/10/2020 (Permalink)

An illustration of a water heater tank with a diagram of each component to easily navigate the appliance If you are experiencing any sort of water leak at your premises, be proactive and call today for a complimentary inspection. Serving all SOCAL cities!

Homeownership is a blessing until maintenance issues arise, but they always do. About every seven to twelve years large and small appliances start to act up. Most appliance issues can be fixed with a minor repair, while others may have run its life span and need replacing. Water heaters are no exceptions and just like with any plumbing in the house, leaks do not fix themselves and will only get worse over time. Do not wait to take action because untreated leaks could lead to costly mold issues developing at your property.

The top reasons water heaters might be leaking:

  1. A leak coming from inside the tank – How old is your water heater? Is it time to replace the unit? Wipe the unit and surroundings dry and try to observe the leak source.
  2. A water supply line leak – Inspect plumbing pipes and the heater from above for a pool of water
  3. An overflow pipe leak – Inspect the base of the water heater and the drain valve. Is it failing to close after flushing or draining? Is there too much pressure building up inside the tank?
  4. A connector leak – Check for loose or corroded fittings.
  5. A pressure relief valve – Is water seeping out of this valve?

Once you have identified the source of the leak and make the needed repair, be mindful of the surrounding materials that may have become saturated. The base and walls could be compromised if the leak has been ongoing. From our experience, hot water leaks can cause mold to spread even faster due to mold thriving in warm temperatures. If you think the water leak extended into parts of the home or you discover a flooded area, before calling a plumber, give us a call so that we can properly address the issue. Or if you smell anything musty or are seeing mold, give our team a call for an air and surface mold test. Protect both your family and your home by taking immediate action by calling out the professionals.

SERVPRO of West Covina is always OPEN to Service SOCAL Cities

4/9/2020 (Permalink)

Looking under a microscope at the coronavirus specimen. It appears to be a colored sphere with nodules all around each We are here to help with cleaning or any sort of property damages and remain OPEN during this pandemic. Our top priority is your health and safety.

Our business remains OPEN since help with unexpected property damage is always needed. Unfortunately, water damages don’t stop occurring while we are in a pandemic. Some may find that the timing of this continuous rain that we are experiencing in SoCal to be challenging if they are experiencing roof leaks or discovering mold or water intrusion elsewhere in the home.

So you may ask… in California, who is responsible when water damage occurs?

The answer: It depends on your dwelling type. If you are in a condo or multi-family unit it will depend on a few variables… Do you belong to an HOA? Where did the water source stem from? What does your insurance adjuster determine? If you are in a single-family dwelling it will be the homeowner’s responsibility. Regardless of if you are the policyholder or the tenant, it is very important to understand that you must be proactive in reporting and doing your due diligence to mitigate or stop the damages from spreading or getting worse. Be familiar with California water damage laws in the event a leak is discovered. The CA Civil Code section 1941 states that the landlord is responsible.

However, the landlord will need to be alerted immediately to make necessary repairs to prevent mold growth from beginning, so never wait. By calling us out even before a plumber, right at the first sign of an issue, you can rest assured that the cleanup will be professionally handled. The health and safety of your family and the rest of our community is our top priority. Trust the water damage and cleaning experts at SERVPRO!

What to do when property damages occur while in COVID-19 lockdown?

3/26/2020 (Permalink)

A mom sitting at home in front of laptop with two toddlers is on a call. Maybe asking for help due to water damages... The health and safety of our families is always a priority. Do not risk trying to handle a water leak on your own, call us immediately for assistance.

Our SOCAL community has everyone at home during the coronavirus outbreak in hopes of slowing down the spread of the disease. While some have been laid off, depending on our line of work, others are working remotely from home. Typically, by the time we add our long commutes due to the infamous L.A. traffic to the workday, the actual amount of time spent inside our homes is usually minimal and narrowed way down to evenings and weekends. With this pandemic, our lives have changed and the whole family is home, all day.

Our homes are getting way more use than normal. Just think about the number of trips made into our kitchens and bathrooms per day. Our plumbing is getting utilized a whole lot more than on average. With extra use, it is a possibility that we could experience plumbing issues of some sort. If you begin to notice a leak occurring, do not delay in calling out a reputable restoration company. Delaying in making the repair and drying out the structure properly could cause mold spores to feed and multiply. Many of us think if we blot up the water that is good enough but…

  • How far did the water travel?
  • Is water trapped inside the wall cavity?
  • Are baseboards and cabinets moist or saturated on the backside?

If you are unsure about how to handle a water leak, message us or call us to inquire further. And, if a sudden rupture occurs from a freshwater supply line or a pipe inside the wall and you find your place flooded, we are on standby around the clock to help. SERVPRO of West Covina will respond immediately, extract the water and work quickly to dry out the wet materials. This saves money that would otherwise add up if wet materials were torn out and later replaced during a reconstruction phase.

Wishing everyone the best! But have the confidence of knowing that if the unexpected occurs, you have a company that cares and is ready to help with whatever the need is that arises.

We remain Open during the COVID-19 pandemic

3/24/2020 (Permalink)

A five-star customer review for water damages during COVID-19 and SERVPRO of West Covina is highly recommended Learn why our team is trusted enough to be hired again and again by property managers and homeowners as the need arises.

Our SERVPRO of West Covina Team services properties that unexpectedly encounter damages. We offer round the clock emergency response for Water Damages due to sudden flooding and Fire Cleanup services to remove smoke, soot, and char. So as the needs remain, so do we.

We love getting feedback from our customers and the five-star review that we got in this week makes us very proud and satisfied to be in the restoration industry helping families through even the hardest times. So we must share this with anyone uncertain with who they can trust to hire.

Matt P. writes a 5 Star Customer Review:

"On the day that L.A. basically shut down because of the Coronavirus, our bedroom ceiling started leaking really bad because of the rain. Water came down on our bed, our hardwood floors, and all over the room. My wife and I were sure that no-one would be able to fix it quickly because of everything going on in the city and the world.

But literally within a few hours, Ryan and his team came over and immediately figured out the problem with the leak, and started drying out the room. Before we knew it, roofers came and fixed the roof, and our bedroom was dry again. In the best of times, house issues are stressful. In the worst of times, they can out you over the edge. But Ryan calmed our nerves and really helped us out when we needed it. If I could give them 10 Stars, I would!"

Doing a bit of Spring cleaning?

5/2/2019 (Permalink)

Water stained ceiling or walls in need of cleaning or repair? Call us to help. #springcleaning #gotmold? #asbestostestneeded

We all do our best to tackle spring cleaning checklists during this time of year… some time we may have set aside for a good desk or office cleaning at work or an even larger cleaning task may be scheduled for at home where floors, garages or extra rooms may need some TLC. Spring time is the best way to prioritize for a more thorough cleaning.

Completing a home cleaning inspection will help aid you in the right direction as to where to start. Is your home needing deodorization services or a good HVAC cleaning? Have the recent or even past rain left its mark? Sometimes we have good intentions to take care of an issue but we get busy with work, family and other projects. If you find yourself feeling in over your head due to larger cleaning tasks from odor, moisture or even mold issues, it may be time to call in the professionals. Our specialty cleaning crew at SERVPRO of West Covina knows exactly what to do to help.

Your safety always comes first so one of our initial questions will be: what year was your home built? Based on the answer, our technicians can determine if an asbestos or lead test will be need before any demolition work can be performed. Prior to what years will testing be necessary? Any structure erected prior to 1985 we will want to test for asbestos and any structure erected prior to 1978 we will want to test for lead. The results of these tests will get you a proper protocol for handling whatever damage situations arise. Important to note: Keep the results of the tests for future reference in the event the test will be needed at a later time.

Water Damage While in the Middle of Construction

4/26/2019 (Permalink)

Ryan Tellez our SERVPRO General Contractor. CA Lic 968875. Trustworthy and honest. Call today.

Repairs on our homes seem to be never-ending. No matter the age of the home, to do lists only grow in time. Depending on your generation, it is possible you knew of a time long ago when our appliances and furniture lasted for decades. Today that is not the norm, and within only six to eight years even in a newly constructed home, issues can arise. Everything from needing plumbing repairs, to cabinets and drawers going off track and before you know it the workload of repairs, can become overwhelming. 

Then we can get to the point where updating is desperately needed and we may begin a remodel. Living there while the construction is ongoing can really test everyone’s patience because the noise, clutter, debris, and dust that covers the entire home is a lot to deal with. Plus if it is the kitchen being worked on, being forced to eat out for every meal can get old real fast. We all have high expectations for the end results and would like to see progress continue at a steady pace despite back-orders or other hiccups that commonly occur along the way. A day or two of no activity in between vendors can seem like an eternity and when the work pushes past our expected deadline and days turn into weeks or months causing our frustration levels to soar.

What if now, smack in the middle of all the construction chaos rainwater soaks through or even worse… a water line ruptures and floods all the brand-newly installed materials? What a mess! At that point, we may be at our wit's end. The key here is to remain calm, find a reputable restoration company such as SERVPRO of West Covina who specializes in water damage cleanup and understands the time-sensitive issue at hand.

Then, relax and trust their expertise to take care of the problem ASAP. The good news will be if the water source was a clean one then the SERVPRO team in with their professional equipment can use in place drying save time and money by restoring it all to preloss conditions. We had a recent customer that had his beautiful new hardwood floors flood only days after installation but we acted quickly and now, it is "Like it never even happened.”

Toilet Overflow? Do Not Delay, Call the Water Damage Experts

4/15/2019 (Permalink)

Toilet mishaps occur even in the middle of the night or on national holidays so we are always ready to help for flooding and overflow emergencies.

How do you know if the toilet that just overflowed will lead to a bigger problem? Only by professionally handling your specific situation based on the circumstances that it occurred will you know for certain. Was it a clean water overflow from the tank? Was it an overflow immediately after use and upon flushing it overflowed? If so, when the toilet was last used was fecal waste present? Because no amount of cleaning with bleach to disinfect the area afterwards will help. If bacteria was present in the water back up it will only be in the matter of hours that the bacteria will multiply and cause an awful odor of sewage throughout the inside of your home..

Was the overflow from an upstairs bathroom? Did water seep through the floors and is now inside the walls, ceiling and cabinets of the kitchen below? Are your belongings inside the cabinets now contaminated with sewage water?

Have several days passed since the initial leak occurred and now mold issues may be putting your family at risk? Is there a musty smell?

By calling out our SERVPRO of West Covina team you are relying on well trained and experienced technicians to mitigate the issue based on IICRC industry standards. This aids in avoiding secondary issues and assists in getting your home back to a safe and healthy environment. If mold is already present we can safely remove it in a professional mulit-step process where the remainder of the house can maintain fresh, breathable air due to our specialty equipment. Please don’t hesitate to call and find out exactly how we may help the situation you find yourself in, we are here to help with exactly that.

Know What To Do If Your Toilet Acts Up

4/15/2019 (Permalink)

Some water damages are easier seen than others. This is an instance where you can see the path the contaminated toilet overflow took. #cat3water

Toilets in business and homes work throughout the day for the sanitary removal of waste. Getting so much use they are bound to be problematic on occasion and for a variety of reasons. When an overflow or back up occurs it typically is unexpected and catches the user off guard. Be prepared ahead of time and instruct coworkers and/or family members to always turn the water off as soon as possible either at the toilet or main water shut off valve. Knowing where and how to do this can make a difference in how large the loss may end up.

In one instance a local San Dimas homeowner called our SERVPRO of West Covina Team to help after a toilet overflow caused visible damage in their hallway ceilings. The staining on the ceilings and walls are quite brown as seen in the picture and removal of all affected materials was necessary because of being highly contaminated with bacteria.

If and when something similar catches you off guard, be careful of slips and falls and never walk barefoot on contaminated floors to avoid infection. Once you are in a safe dry place call our experienced team to help so that we may respond quickly. Please know that even if the water appears clear, bacteria could be present depending. We can assist in making that determination and proactively move forward with the proper protocol of cleanup. This will ultimately save you money and protect the health of you and those around you.

Toilet overflow wets almost entire home in Rancho Cucamonga, CA TWICE

4/18/2018 (Permalink)

WARNING: Viewer discretion is advised due to graphic nature. Not suitable for all audiences as one toilet was definitely harmed in the picture above.

Having plumbing problems can be the worst! Experiencing a sewage back up or a toilet overflow when fecal matter is present essentially paves a pathway of disaster to a property because everything the bacteria laden water touches must be removed for obvious sanitary reasons.

In this particular instance, unfortunately, not only did this tenant know the toilet was having back up problems but this whole scenario was the second occurrence in the matter of only months. Flooring everywhere the backup traveled required prompt removal, along with a foot or two of drywall, baseboards and lower cabinets. Definitely a lot of work.

We certainly understand that accidents happen… We are here around the clock to respond regardless of how difficult the job that we encounter may be. A QUICK Tip: If a toilet at your home or business is continuously running, repeatedly clogged or seeming problematic, turn off the water at the toilet supply line located at the base of the toilet by turning the knob till you hear the water shut off and call a local plumber. If it’s too late and the water “hath runneth over”, call SERVPRO of West Covina right away to prevent further damages or illness. We service our entire SOCAL Community with free visual inspections.

Water Damage Emergency Tips:

1/11/2018 (Permalink)

This West Covina home flooded with water throughout several rooms. Our team was called out to extract the water and quickly begin cleanup.

Sometimes unexpected flooding comes from a contaminated source and its best to stay clear of the area, but if a water leak comes from a clean source such as a water pipe in the wall, here are a few helpful tips...

For Clean Water situations only


  • Safety-first: if you see water near any electrical outlet or device, clear the area of family members and pets. Extra care should be taken to avoid slips and falls
  • Shut off water source if possible
  • Quickly contact SERVPRO of West Covina
  • Place aluminum foil or wood blocks under furniture legs


  • DO NOT use a regular vacuum to remove water
  • DO NOT leave books, magazines or other colored items on wet floors
  • DO NOT turn on ceiling fixtures if ceiling is wet
  • DO NOT use TV’s or other electronic appliances while standing on wet floors 

Saving hardwood floors in our Socal community, plank by plank…

11/9/2017 (Permalink)

Utilizing our Injectidry System to repair the water damage to these hardwood kithcen floors in West Covina. The homeowner was super relieved!

Hardwood floors add a beautiful warmth to your home that no other flooring seems to do in quite the same way. Part of the commitment to this worthwhile investment is to keep them dry and away from drips and spills. However, when water damage occurs, moisture seeps into the grain of the wood causing swelling, warping, or buckling. The floors may seem ruined.

The good news is that hardwood floors can be saved!

  • If the water leak is discovered right away and
  • If you call our SERVPRO team out immediately and
  • If the water that leaked came from a clean source like a broken water pipe

As a professional restoration company, SERVPRO utilizes specialty equipment to properly dry the hardwood floors. As the wood dries, the planks settle into their pre-swelling condition and lay back down ‘as if it never even happened’.

At SERVPRO of West Covina we are well stocked and prepared for any sort of property damage you may encounter. Plus the expertise of how to utilize them to restore instead of being forced to replace costly surface materials. No job is too small or too large, call today!  626.960.9145