Highly Trained Restoration Specialists

You can trust our  SERVPRO of West Covina team! Great lengths have been taken to ensure that each one of our SERVPRO team members truly cares about our valued customers and finds great satisfaction in assisting others. Continuous education and training in property damage restoration assist us to confidently make a rewarding career of it.

Whether you are speaking to one of our office personnel on the phone or through Yelp messaging, no answering service is, nor has ever been used. You will always reach a helpful and experienced staff member.

For our water technicians that you get to meet in person as first responders, we have ongoing local training provided at our SERVPRO Corporate facility in Ranch Cucamonga, California. Plus regular IICRC industry certifications to keep our technicians ready to respond to property emergencies around the clock. Living through this pandemic while continuing to help our SOCAL community, even greater strides have been made in preparing, educating, and constant reminders to keep not only ourselves clean, healthy, and safe but to follow all CDC guidelines to keep YOU safe.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of West Covina offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)