Recent Posts

How to prepare for California wildfire season

6/24/2021 (Permalink)

A woman wearing an N95 mask looks out on her balcony as her neighborhood fills with smoke from a nearby brush or wildfire In case of a wildfire ending up in your area... Be ready to leave quickly if asked to do so. Prepare everything now including emergency go-bags.

Fires can start and spread quickly. Many times you may have only minutes to grab necessities before you are in danger. A few years back during a local canyon fire, a client had a nearby hillside of brush on fire. She filled her arms with what she could but by the time she got to her car, the smoke was so thick and low, she struggled even making it to her car. Fortunately, she and her family made it to safety. But, sadly her beautiful home of eighteen years where she and her husband had raised their kids in burned to the ground. Since we live in a dry and windy climate, it is wise to fully prepare.

Prepare your home

  • Clear surrounding areas of your yard so that it is free of debris, woodpiles, fallen leaves, twigs, and dead branches
  • Keep rain gutters cleaned out
  • Keep flammables away

Prepare your family

  • Teach the family how to use a fire extinguisher and ensure that they know where it is stored
  • Make a family emergency & evacuation plan
  • Have an emergency go-bag ready
  • Have emergency supplies on hand

Be prepared to leave quickly

  • Recognize air-quality alerts & fire warnings
  • Stay safe during a fire by evacuating immediately if authorities tell you to leave home
  • Have your masks and sanitizer ready to go when sheltering at a public location or a friend’s home
  • Use N95 masks or a respirator to protect yourselves against

Remember the 5 P’s of evacuation

People & Pets as a priority

Prescriptions, vision aids, power chords, first aid kit, and sanitization items

Papers including important documents, insurance papers, and contacts

Personal needs, clothes, shoes, food, water, cash, cards, and phones

Priceless items such as family photos or other sentimental valuables

After you return home, if soot, ash, or a strong smoke odor is present, we can help. Call our team out for a complimentary visual inspection at 626-960-9145

Emergency Preparedness - Are YOU Ready?

5/19/2021 (Permalink)

A close up of a well stocked supply of lots of clear plastic drinking water bottles Afterwards, SERVPRO of West Covina is here to help with the cleanup of any type of disaster. Call anytime.

2020 California wildfires were the worst on history records last year. An additional challenge was the fact that we were all working or staying at home because of the pandemic. As we head into the warmer months of another Southern California’s summer, extreme heat, winds, and dryness all combined unfortunately create the greater risk and threat of wildfires. Homes too near dry brush may already no longer qualify for homeowners insurance which can be challenging because we know emergencies can occur at any time. These families especially will benefit from emergency preparedness due to living in or near the high-risk zones.

Ensuring your family and business are prepared in advance is important. Basic supplies for any time of possible disaster are well worth the efforts. These extra supplies can help you plan for a fire, an earthquake, potential flooding, and even rolling black-out power outages. We never know how long water or power may be out as multiple states this past year experienced real struggles due to storms and severe weather. Texas residents quickly ran through emergency supplies and experienced empty shelves in local stores. A friend who went inside a San Antonio Target discovered all of the shelves were empty with the exception of beer. Preparing fully now will be the wisest action to take in protecting you and your loved ones.

Customer Satisfaction remains Vital in 2021

5/17/2021 (Permalink)

A close up of a man holding a square wood block that in black bold letters says: A Satisfied Customer is the best of all Happy Customers Lead to Happier Employees. Our entire team is committed to measuring customer satisfaction daily.

81 percent of satisfied customers who had a positive experience will be a repeat customer

In any industry high-standard, customer service will win return business. A loyal customer is prized so much that many professionals are willing to go the extra mile to retain clients. In the restoration industry an industrial or commercial building owner that hires us to extract flooded water throughout and dry up costly contents, may in fact never be in need of our services again unless a disaster directly affects them. However, the strong relationships that we make with local business owners and property managers mean so much to the livelihood of our business that our whole team bends over backward to make the best and lasting impression. Receiving good customer feedback is always encouraging to share with our team members as it boosts morale especially since we all work so hard to strive for excellence.

If and when our emergency property services are needed for a repeat customer, we love it when they were so happy with our hard work the first time that they call us out again. Because our main goal is to treat you the way we want to be treated, we work to gain your trust and provide a positive experience through good communication and understanding your needs and concerns throughout the whole process. A simple way to view it is that providing fantastic customer service, is a win-win for all involved. Our team will be satisfied with a job well done which makes the earning of a paycheck a bit more joyful and our clientele will appreciate having a caring professional company work at their business or home during the difficult and stressful time of dealing with unexpected damages from a fire, storm, water intrusion, mold, covid-19, or vandalism. Regardless of how we may help our SOCAL community, we are more than happy to do so. Please feel free to call today for any questions that you may have.

SOCAL Residents now have access to our 360* View & Scan Technology

5/16/2021 (Permalink)

A woman holds her cell phone up to access a 360* scan & view feature for creating a virtual tour experience Our new technology is ready to be put into use in your time of need. Don't go it alone when dealing with unexpected property damages. #HeretoHELP

During COVID, a lot has changed. A couple of new services that we added and now offer are complimentary virtual inspections and virtual access to the loss.

By using Matterport’s specialty cameras we can take 360* scans so that anyone like insurance claim adjusters, managers, or property owners can view super detailed 3D images even if they reside out of state. We are excited about this technology because this assists us in engaging so much better with our clients since this feature provides round-the-clock access to the scanned property. The Matterport system enables us to generate self-guided tours as if you are getting a bird’s eye view and walking throughout the home or business. This allows first-hand viewing of the damaged areas and how extensive the scope of work will be due to water damage, fire damage, vandalism, or mold damage.

What you can do while you wait for the plumber

5/13/2021 (Permalink)

Fresh clean water seeps from a toe kick out onto tile floor from a water leak A little bit of water may not seem like a big deal but if not properly addressed right away it could end up causing costly mold repairs.

You’ve discovered water leaking from under the sink, a fixture, or from inside the wall and the first available appointment is days away… what can you do in the meantime to be a proactive homeowner?

  1. Turn off the main water valve so that damages will not continue to spread

  2. Check for moisture in surrounding areas like trim, baseboards, walls, and cabinets

  3. If moisture is present, give a restoration company like SERVPRO of West Covina a call

We are here to help around the clock and our inspections are complimentary. The responding technicians will scope out how far the leaking or flooding water traveled, come up with a professional plan of action based on the circumstances. We will help with extracting standing water, properly dry wet materials based on the IICRC standards to avoid mold growth, and assist with any other needs you may have like removing swollen laminate.  And if needed, possibly recommend a few plumber options of whom we work with regularly, trust, and who maybe can come out sooner, depending. Call now for more information!

We are ready for when You need us!

5/12/2021 (Permalink)

A close up of a fireman's boots walking through and splashing in puddled water as he steps up the curb towards the property Enter as a property emergency contact on your cell phone: SERVPRO of West Covina 626-960-9145 to simply place the call as needed.

None of us could have predicted the 2020 pandemic and its far-reaching effects. We cannot anticipate what exact emergency might befall our nation, state, city, neighborhood, business, or home. What we have learned though is that we will be better prepared & equipped to deal with a disaster IF we plan ahead. In the event of an earthquake, a wildfire, or a flood we will have the supplies and resources needed to safely endure the situation. We know basic emergency food & water supplies are a must along with go-bags & extra gasoline in the event an evacuation is required.

How can you plan for a property emergency in your home? If a fire occurs at your property or your place floods, who can you call for immediate help? SERVPRO of West Covina is available twenty-four hours a day, seven days a week, and will respond even if your emergency falls on a national holiday. We greatly care about our community and sincerely assisting ones in crisis so that we can help aid in making things better.

In a fire situation we will:

  1. Stabilize & secure your home or business
  2. Assist with inventory of total loss items and what is salvageable through professional cleaning
  3. Remove smoke & soot odor-causing particles

In a flooding situation we will:

  1. Scope out how far the water traveled & come up with a plan to restore
  2. Extract standing water
  3. Begin drying all wet materials through specialized machinery

As General Contractors certified through the IICRC in mold remediation we will:

  1. Remove & demolish swollen moldy materials safely
  2. Replace and install flooring, trim, cabinets, drywall, paint, etc.
  3. Live up to our SERVPRO slogan and make the effects of your disaster “Like it never even happened.”

Do you need to wear a mask if you’ve been fully vaccinated?

5/10/2021 (Permalink)

Four friends wearing masks, elbow bump as a group instead of hugging as a greeting to stay safe from the virus We have all learned about the precautions to take against the virus. The CDC recommends continuing them to ensure everyone's safety.

The CDC has a section on their website for frequently asked questions that they answer based on what they know so far. This question is the seventh on their FAQ page – updated April 30, 2021.

For now, until more is known the recommendation is to continue wearing masks and maintain social distancing in public settings for both your protection and others. They also say depending on the circumstances related to households and unvaccinated people where there may be an increased risk, caution should continue to be taken for gathering indoors.

Sadly, news reports still continue of young and old losing the covid battle. The average national daily death toll is 246 giving a 7-day average as of May 9, 2021, at 667.  We can easily understand that because of this, it is better to err on the side of caution than to become overconfident and accidentally endanger the life of anyone. Of course, we all miss eating out the casual way we used to, shopping malls, theaters, and participating in typical outings but please, please be careful.  Regularly check the CDC website for adjustments or new information for continued guidance on these super important matters.

How to avoid falling prey to fraud after a disaster?

5/7/2021 (Permalink)

A homeowner is writing with a pen and pad. His calculator, stacked coins and a model house is on the desk with him Choose a company that you can trust like SERVPRO of West Covina for all your restoration needs. As general contractor's we can help you rebuild.

As we know, businesses and families have suffered much financially this past year. Crime and scammers have increased. Ring doorbell recordings show how brazen criminals have become. People will take advantage of any situation, unfortunately even after a storm or fire disaster. They know insurance money will be available and they will take try to gain from your great loss. What can you do to protect yourself from becoming a victim?

Protect yourself against fraudulent contractors by doing good research online. A business card with only a first name is a red flag. You will need the contractor’s full name, legal business name, address, and state license number.

Using all the information google the person and the city they work in, if you find nothing at all, that is weird. If you google their company name, what appears? Are they featured on multiple platforms? Validate their contractor’s license is active through CA.gov. Look to see if any complaints have been filed against them through the BBB and Angie’s List. What do online reviews say? If some are negative, what is the response from management, is it satisfactory to you? Ask for multiple references and follow up on speaking with them. Ensure that you proceed with a written contract of work to be completed.

Be careful and rely on your gut instinct. If something seems too good to be true, it likely is. By hiring a nationally known company like SERVPRO who cares about helping our community and maintains the highest reputation you can trust the work you hire us for will be completed to your satisfaction. 

PART 5 - How to use a Fire Extinguisher?

5/6/2021 (Permalink)

A man uses all his might to properly use a fire extinguisher by aiming at the base of the flames coming from the oven We are here to help every step of the way. Call now for more information on professional smoke & odor removal.

Fire extinguishers can save lives and prevent the total destruction of properties. When a fire begins, how quickly it will spread depends on surrounding building and content materials. Everything can happen so fast that in that exact moment, it may be difficult to think clearly, let alone decide how to best react to the situation.

Knowing how to use a fire extinguisher can be of great value. Understanding what to do after extinguishing the flames is the fifth and final step of this blog series.

UNDERSTAND WHAT TO DO AFTER USING A FIRE EXTINGUISHER

  • If you have emptied one canister and the flames continue, if the fire has not grown, you can use another cylinder but again, your focus must be on the base of the flames. If you are still unsuccessful after using the resources available, make the call to your local fire department by dialing 911. In most instances, they will arrive within minutes to quickly put out the fire.
  • If you have successfully extinguished flames, what a relief!!
  • Once the flames are out, you first make sure everyone is safe, that no one was injured nor inhaled smoke or fumes. If anyone needs to be evaluated by a medical professional, seek help at once. Next, try to keep everyone away from the area that had caught fire because a bigger mess will be made with a lot of movement. As you look around… the powdery substance deployed from the now empty canister will be all over, not just on the area you sprayed, so a good cleanup will be needed. Now is the time to call in the professionals instead of a typical maid service because you will want to fully remove the smoky smell

At SERVPRO of West Covina, our team is professionally trained to remove even the tiniest of odor-causing particles and leave behind a fresh clean area. Time and again, our customers cannot get over how clean we leave the area post-fire. We constantly hear that we left EVERYTHING cleaner than when it was brand new! We love these kinds of compliments for a job well done and this is part of the reason why we find this line of work so rewarding.

PART 4 - How to use a Fire Extinguisher?

5/5/2021 (Permalink)

A close up of a fire extinguisher and its tag log. A man is checking off for maintenance purposes Be thorough in all your preventative measures to avoid real dangers and property damage from occurring.

Fire extinguishers can save lives and prevent the total destruction of properties. When a fire begins, how quickly it will spread depends on surrounding building and content materials. Everything can happen so fast that in that exact moment, it may be difficult to think clearly, let alone decide how to best react to the situation.

Knowing how to use a fire extinguisher can be of great value. Understanding the importance of regular maintenance of all extinguishers is the fourth step.

UNDERSTAND THE IMPORTANCE OF FIRE EXTINGUISHER MAINTENANCE

Maintenance of our cars, homes, and appliances, is a necessity. Adding home and business fire extinguishers are important enough to add to our list. It may be of little to NO Value to grab an extinguisher to put out a fire if it is old, empty, or completely broken.

Most businesses or property managers have a company that regularly fits the building with supplies and logs maintenance checklists or logs. What about the extinguishers at your home? Be sure to regularly check the pressure gauge on each extinguisher. You do not want it too low or high otherwise it is in need of service. Ensure that the path is clear and items are not blocking easy access to each one. Inspect the cylinder, hose, and connective parts. Look for any sort of corrosion or damage to determine if this unit should be replaced. If everything checks out, do a wipe down of the exterior of the extinguisher so that sticky dust or grease is not allowed to build up.

(To be continued...)