What to expect following a Fire or Smoke Damage Claim

4/21/2020 (Permalink)

You can trust SERVPRO of West Covina will be the best choice for all your specialty cleaning needs.

When our team gets called in, we will contain damaged areas to stop the spread of health-hazardous soot, smoke, and toxins from being tracked throughout the property. Important to note is that even a minor fire, quickly extinguished can bring significant smoke and soot damage throughout your property. Smoke and soot particles are incredibly tiny and can get deep inside building materials, furniture, and other porous items. HEPA filters help our industrial-strength air scrubbers and vacuums capture soot, purify the air and neutralize odors. We can assist in communicating our findings and plan of action to your insurance adjuster so that there are no surprises later.

Water Damage Remediation

Firemen use a lot of water and or chemical to extinguish the flames which can be destructive to structural components and contents if not handled properly by professionals. Our professionals will take the steps needed to minimize damages of your home or business by prioritizing water extraction.

Packing Services, Contents Cleaning

Part of the fire damage restoration process includes furnishings and personal effects being examined for salvage-ability and proficiently cleaned. Our Contents Claim Inventory Service (CCIS) creates documentation through photographs and inventory all contents affected by smoke and soot at the property. Items are either cleaned on-site or packed up and cleaned at our warehouse depending on the structural damages. Once the items are cleaned, they will be packed in fresh clean boxes ready for the return. Post-construction our favorite part of our services is returning all the newly cleaned furniture and belongings to their rightful place in your home or office. A great amount of care goes into this process regarding the replacement of every last item.

Structural Cleaning

Structural cleaning procedures will begin immediately as quick action will minimize damages. It is important to competently remove soot before it begins etching or discoloring furniture, woodwork, carpeting, fabrics, drywall, plastics, metals, and glass. A thorough cleaning of the structure could include the inside of the attic, HVAC system, ceilings, walls, floors and permanent fixtures. Our team appreciates “we have never seen it this clean even when it was new” compliments from such methodical cleanings.

Structural repairs & Construction

Post-fire damage cleanup or for after any property damages, we offer reconstruction and rebuilding services so that scheduling is smoother than if you hired several different companies. Not every restoration company has a State-issued General Contractors License, but we do and our customers continue to express their appreciation. If you have chosen a reputable company, they will take great care of you all through the process and help turn things around to a positive outcome in the end. Our company motto is “Like it never even happened.” To that end, we bend over backward to live up to our promise because we truly care.