With so many options out there, Why choose SERVPRO of West Covina?
Living in Southern California, we all aim to support local businesses, especially now more than ever due to the pandemic. Business owners greatly value patrons because it means our livelihood. So when dealing with a stressful property damage emergency, how do you select who to call out for help and if you will hire them?
Here are three main points of reason to help you make the best choice:
- Online Reviews – Not every company has loads of reviews but for the ones posted, what do customers say? If a negative review was given, how did the business respond to that individual’s communication? Is their attitude all about customer service and willingness to make things right? Or is it a defensive rant?
- Professionalism – When you make your initial call, how is the information that you are communicating received? Are your needs and concerns being listened to so as to be met? Do you feel comfortable with this company responding to your request for services being rendered? How quickly is their response time to your emergency situation? How do you feel about the technicians that arrive at your door? Do you have confidence in speaking with them based on their experience level and knowledge about the issue that they will assist in making things better?
- Trust – Does this company truly care and do they display this to you? Do they care about you and your family’s best health interests? Do they care about their own reputation in the community? No one is perfect… so if hiccups arise, will they go the extra mile to resolve the matter and make things right? Our gut instinct can go a long way in helping us decide. If you feel uncomfortable now, will it be worse once they are deep in the middle of the cleanup or restoration project?
Selecting a restoration company that may be working inside your home or business is an important but necessary decision. When facing a property emergency, like a flood or fire time is of the essence. Choose wisely. You can put complete trust in SERVPRO of West Covina where our owner, management and team members have the very best attitude towards valuing each and every client and customer and will work very hard on your behalf.